Marion Fett
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Recent activity by Marion Fett-
Shipping Options
The shipping options may vary depending on the delivery address, what time you make your purchase and item availability. At the time of processing your purchase, we will show you the available ship...
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Order Status
You will receive email updates on the status of your order. You can also find this information in the Purchases section. If you are not registered, click on the “Order information” link in the con...
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Refunds & Store Credit
When an item does not work out, we can initiate a refund via the original method of payment or provide you with store credit.
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How to Exchange
You have 30 days from the shipping date to exchange your purchase from Zenshop free of charge. The items must have all their labels and be in perfect condition. These are the options for exchangin...
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How to Return
You have 30 days from the shipping date of your order to return your purchase from Zara.com. The items must have all their labels and be in perfect condition. These are the options for returning y...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...